EMERGENCY ROADSIDE ASSISTANCE
DISPATCH UP TO $100 PER OCCURENCE
Emergency Roadside Assistance is available throughout the United States and Canada, 24 hours a day, 365 days a year. You will only have to pay for covered costs in excess of your per-occurence maximum. Call the toll free number on your membership card and a service provider will be dispatched.
- Battery Service - When your vehicle experiences battery failure we will provide a jump-start.
- Flat Tire Assistance - If your vehicle has an inflated spare tire it will be installed to replace a flat tire. If your vehicle has two or more flat tires or you do not have an inflated spare the vehicle will be towed in accordance with the towing provisions.
- Vehicle Fluid Delivery - Provides for the delivery of fuel or other fluids needed at the disablement site. Specific brands or octane ratings cannot be promised. (Does not cover the cost of fluid.)
- Mechanical Adjustments - Minor adjustments will be made-at the disablement site, in an attempt to allow your vehicle to operate safely under its own power.
- Lock-Out Service - When you lose your keys or lock them in your vehicle, service will be sent to gain entry into your vehicle. (Does not cover costs to reproduce keys or any extra labor cost other than a simple entry into the vehicle.)
- Extracting / Winching - Your vehicle will be extracted/winched from a single towing truck when it can be reached from a normally traveled or established thoroughfare.
- Towing - When your vehicle is disabled (due to mechanical failure) we will arrange to have it towed to the nearest service facility. When you call for assistance, be prepared to provide the following information:
- Your membership number.
- Location of disabled vehicle or lockout (city, state, and closest intersection or land mark).
- Year, make, model and color of vehicle.
- License number and state registration.
- Type of service needed: tow, tire change, battery, boost, locksmith, etc.
- Phone number you are calling from.
Please carry your membership card with you. You will be asked to present your card to the service provider before you receive service.
Please cancel your request for service immediately if it is no longer needed.
ELIGIBLE VEHICLES - Four wheeled motor driven, passenger vehicles designed, licensed, and used for private, on-road transportation, and trucks with a carrying capacity up to 2,000 pounds.
The purpose of the roadside assistance benefit is to provide service in emergency situations. Excessive use of services is cause for non-renewal or cancellation of membership. Service is limited to one call per disablement. Only one disablement during any consecutive seven (7) day period will be covered. A maximum of five (5) disablements during any 12 month period will be covered.
An emergency situation does not include:
- All parts, labor, and supplies provided while at an auto repair shop, service stations, or towing to another location.
- Service for taxi cabs, tractors, boats, commercial vehicles, unlicensed vehicles, illegally parked or impounded vehicles, or any vehicle in tow.
- Any and all taxes, fines, or ambulance charges.
- Rental of towing equipment.
- Towing at the direction of a law enforcement officer relating to traffic obstruction, or other violations of law, or towing by other than a licensed service station or garage.
24 Hour VIP Services
When you experience a breakdown or similar roadside emergency, in addition to dispatching help, your auto club will also include the following:
- All VIP services are available, in conjunction with a roadside emergency, 24 hours a day, 365 days a year, no matter where you may be, within the United States or Canada.
- Airline Reservations and Ticketing: Representatives will arrange to make or change airline reservations in case of delays associated with a breakdown.
- Alternative Transportation: National accounts with major rental car agencies through which we will arrange a rental vehicle for you.
- Hotel/ Motel Reservations: Representatives will arrange overnight accommodations for a standard member at the hotel of your choice, or change existing reservations as needed due to delays.
- Nationwide ATM Locator System: We will locate the nearest ATM using your specific network system (Star, Plus, Cirrus, etc.) according to an area code and prefix.
- Personal Assistant: A representative will call your spouse to inform him or her of the delay, call a business associate to cancel a meeting, or take care of any other necessary detail to help ease the strain of a break-down.
$1,000 Trip Guarantee
Accidents - Theft - Fire - Collision
When your vehicle is disabled as a result of an accident, theft, fire, or collision (not mechanical failure) 100 or more miles from home, we will reimburse you for one of the following options:
- Local lodging and meals in the vicinity of the service facility repairing your vehicle.
- Transportation to your destination or back home by rental car (drop off charges, fuel and insurance charges not included).
- Commercial transportation (airplane, bus, or train).
Reimbursement is up to $1,000 per membership for covered items that occur within 72 hours of the accident.
You must file a written police report and an obtain itemized for your expenses. Upon returning home, contact us for claim processing information. Your claim for reimbursement must be filed within 90 days of the date of the accident. Approved claims will be paid directly to you.
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